When I pledge am I agreeing to any terms and conditions?
Yes, 100%.
Please navigate to the “Important Information and Terms and Conditions” section of our campaign page to read the extensive information and T&C’s of this campaign.
Last updated: August 25, 2024 07:36
How do I contact you?
Please email us at [email protected] It can sometimes take 1-3 business days to get a response depending on the volume of our inbox.
Last updated: August 25, 2024 07:36
How Shipping Works - Locations We Do Not Ship To
Shipping costs will be charged to you AFTER the campaign and SEPARATELY through your post-campaign BackerKit survey. These flat rates apply only to your pledge level, and are subject to changes depending upon shipping rates when the campaign ends. These estimates are for your PLEDGE LEVEL only, meaning if you add more pins in the survey, or other items, your shipping could increase.
All orders are shipped through USPS and come with tracking. International backers are responsible for their own countries VAT or import taxes/fees. The USPS First Class packages have an ESTIMATED SHIPPING TIME of 3-7 business days for USA and a 7-21 business days for Everywhere Else. Shipping times cannot be guaranteed but shouldn’t take longer than estimated. Many countries are experiencing delays in accepting and delivering packages. Please keep in mind that once the package is out of my hands, it is completely out of my control. Double check your shipping address before I ship out your order! Please let me know ASAP if you need to change your shipping address before I finalize your shipment.
When shipping internationally I will make every effort to properly fill out customs forms. I will abide by your countries customs and shipping laws, which means I will denote the package value as the cost of your order, and mark this as merchandise. Please do not ask me to change the value of your package, or mark it as a gift. I am not responsible if your country holds your package and requires extra payment to release it.
LOCATIONS I CANNOT SHIP TO: Afghanistan, Argentina, Belarus, Bhutan, Brazil, Brunei Darussalam, Chad, Cuba, France, Germany, Iran, Israel, Lao People’s Democratic Republic, Libya, Mongolia, North Korea, Papua New Guinea, Palestine, Peru, Russian Federation, South Sudan, Syrian Arab Republic, Ukraine, Timor-Leste, Turkmenistan, Yemen. If you pledge from one of these countries, your order will be canceled and refunded post-campaign.
Last updated: August 25, 2024 07:37
What are the terms and conditions?
By pledging to this campaign you are stating that you understand all the below information and agree to our terms and conditions.
Early Bird Pledge Levels Early Bird pledge levels are only available for the first 48 hours of the campaign! Early bird backers will receive one free extra pin with their pledge level. The free pin can be selected from any of the unlocked designs.
Backer Responsibility As a backer you are responsible for completing your survey and paying shipping fees within a timely manner, to receive your rewards. As creators we are only able to communicate with backers through project updates and reminder emails (email correspondence will be sent to the email on file for your pledge). As a backer it is your responsibility to check and read project updates, and to check for survey emails. If you fail to stay updated and do not complete your survey, you could forfeit your rewards. (Read more about reward forfeiture below)
Manufacturing I’ll be using trusted manufacturers that i’ve worked with before, but occasionally things happen and there are minor delays in manufacturing.
I will always be upfront with backers along the way. I will disclose any setbacks, delays, and any other pertinent updates.
It’s important to understand that this is a crowdfunded campaign. Crowdfunded campaigns are often subject to delays due to unforeseen circumstances. Please also understand that money pledged to a crowdfunded campaign is a donation or investment. This is not an online store and you will not immediately receive your rewards after pledging.
Please note that minor changes may occur in production, and that the images presented here are my mock up designs. There is a possibility of slight changes in color and size in the physical item.
Pin Grades The Snarky Company offers two grades of pins, First Grade, and B Grade. First Grade pins are the only pins offered in crowdfunded campaigns. Our pins are handmade and may have minor cosmetic imperfections. Examples of First Grade imperfections are as follows, but not limited to: - Small buff marks, scuffs, or scratches on metal/enamel - Small specks, pores, or bubbles anywhere on the pin - Slightly low or uneven fills - Slightly misaligned screenprinted details (for pins with screenprinting) - Slight variations in the distribution of glitter - Slight defects in text (this is usually only in pins with small text) We want to make you aware that these First Grade pins may have small imperfections, but 99% of the time, these imperfections are non-existent or not noticeable.
An important note about color and size. It is crucial to understand that while we have made pins before, the pins in this campaign have not yet been manufactured. The designs you see on this page are mockups, which means the final product may vary in color and size. From our experience, the majority of our pins turn out looking like the mockup design.
Different computers, phones, and other devices have different screen settings which means coloration may vary between screens. We use a Pantone Solid Coated book to choose the colors for our designs. The manufacturers use those Pantone numbers to know which colors to mix and apply where, however, looking at a Pantone swatch on paper, is different than looking at a Pantone color in enamel. Each mockup has a rough estimate of what the size will be. Our sizes are either specifying the general height or width of the pin. The actual size of the physical product may vary.
Glitters, translucent enamel, sand blasted enamel, pearl enamel, and metal plating colors may vary on the physical product.
Refunds or Exchanges After the campaign has ended, you will have ample time to make your design selections in your BackerKit survey. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, we have a no refunds or exchanges policy. The only time we will issue a refund or replacement, is in extenuating circumstances, or if your pin arrives damaged (please read the section on pin grades to determine if your pin is damaged). If you believe your pin was damaged in transit, please reach out to us immediately and attach photos of the damaged pin.
Forfeiture of Rewards Once project shipping is completed backers will be notified via a campaign update. This campaign update with have a final survey completion date. If your survey is not completed, and your shipping costs not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date
Lost or never received packages - Forfeiture of rewards We make every attempt to get your package from our facility to your home. Packages for this campaign will come with a tracking number. Regardless of tracking numbers, sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package. If you do not contact us within that extended period of time about a lost or never received package, you will forfeit your rewards and we will not provide a refund or re-ship your rewards.
Rubber Backs vs. Locking Backs Each pin from our campaign will come with rubber backs, but we highly recommend purchasing locking backs. If you choose to adhere your pin to a jacket, bag, or other item, with a rubber back, and it falls off, we will not replace the missing pin. We do offer locking backs through our add-ons section in your survey.
Shipping Policies Please visit the shipping section to read about these policies.
Last updated: August 25, 2024 07:38
What is forfeiture of rewards?
Once project shipping is completed backers will be notified via a campaign update. This campaign update with have a final survey completion date. If your survey is not completed, and your shipping costs not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date, nor will you receive a refund.
Last updated: August 25, 2024 07:39
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.